Concierge Homecare FAQ
Explore answers to common questions about our dedicated home care solutions
Most popular questions
Who can I hire as a caregiver?
- Personal Care Aide
- Home Health Aide
- Friends
- Family & Relatives
Where is Concierge Homecare available?
Concierge Homecare is available in ALL COUNTIES in Maryland.
What is your top concern today?
"How much will I be paid?”
FAQ's about Payment + Benefits
"How do applications work?”
FAQ's for application process
"Can I work as a caregiver?"
FAQ's for prospective caregivers
How much will I be paid?
Payment-Related Concerns for Home Health Aides
Payment + benefits depend on the patient’s location and insurance plan. Please call us at to find out your exact rates.
This depends on two things:
i. How many hours the consumer is approved for.
ii. How many hours the consumer wants you to work.
All work hours are subject to appropriate labor regulations and policies.
No. Some benefits are affected by the number of hours worked, but you’ll get paid as a caregiver for whatever hours you worked.
You’ll get paid every Friday — guaranteed. (As long as you submitted your hours properly, of course!) Our caregivers appreciate that their payments come in like clockwork; no exceptions.
You’ll get a paycheck every Friday by direct deposit, mailed check, or pay card (provided at no cost).
Yes. The exact overtime rate depends on your location and insurance plan. Please call us at (718) 989-4037 to find out.
If the patient you serve is authorized to receive more than 40 hours per week AND you work over 40 hours in a given week, you’ll start getting paid overtime.
Yes, but you’ll need to split the hours. For example, if Mom qualifies for 23 hours per week and Dad qualifies for 20 hours per week, you can work in the home for 43 hours and be paid for 43 hours. The hours will be split: you cannot be on the clock for both Mom and Dad at the same time.
See question above. You can add their hours together and work all the hours, but you will never get paid double per hour.
No – not if you are legally married to your spouse.
As you work, you’ll accrue up to 40 paid sick hours each year. Plus, you can get direct deposit, overtime, paid family leave, and disability (if you qualify). And in many NY locations, caregivers are eligible for a free health benefits package.
No, we are unable to reimburse travel expenses on this program.
Hours and Tracking
Hours are flexible, so you and the person you care for can make a schedule that works for you both.
We have a special app for caregivers, so you can clock in and out on your phone. No paperwork, no timesheets — it’s fast and simple.
That’s why our 80+ dedicated staff members are here. Our average phone wait time is 11 seconds, so if you ever have a problem, just pick up the phone — you can expect a helpful, professional resolution immediately.
We encourage every patient to sign up at least 2 caregivers. This way, if you cannot care for your loved one on a particular day, your back-up caregiver can step in.
And if you need coverage for a longer period of time, contact us at (718) 989-4037. We can set your loved one up with another one of our programs where we match them with a professional and caring home attendant.
No worries. As you work, you’ll accrue up to 40 hours of paid sick time each year. Concierge Homecare caregivers get lots of great benefits: sick time, regular pay, direct deposit, overtime, paid family leave (if you qualify), and disability (if you qualify). And in many NY locations, caregivers are eligible for health benefits — with no monthly fee!
Concierge Homecare does not offer outside aides under CDPAP — but you can avoid this conflict if the patient signs up more than one caregiver.
And if you need coverage for a longer period of time, contact us at (718) 989-4037. We can set your loved one up with another one of our programs where we match them with a professional and caring home attendant.
Caregiver Benefits
LOTS! Concierge Homecare caregivers get on-time pay (we’ve never missed a payment!), paid sick time, direct deposit, overtime, paid family leave, and disability. And in many Maryland locations, caregivers are eligible for health benefits — with no monthly fee!
Yes! If you live in Maryland counties, you may get health insurance — with no monthly fee. And in ALL Maryland locations, you can always join our highly affordable company plan. Speak to one of our representatives for more details by calling (718) 989-4037.
As you work, you’ll accrue up to 40 hours of paid sick time each year.
Yes! Concierge Homecare offers a 401(k) plan, also known as a retirement plan, that you can contribute to 90 days after your start date.
You can download a copy of your state labor law posters here.
How do applications work?
Questions about the Enrollment Process
1 – CALL. You’ll call us at (718) 989-4037. One of our intake representatives will help you get started on obtaining authorization from the patient’s Medicaid insurance.
2 – FORMS. We’ll send you some forms, including a nurse assessment and medical forms, to be completed by the patient’s doctor.
3 – IN-HOUSE VISIT. One of our onboarding field specialists will conduct an in-home orientation with both the patient and the caregiver, ensuring that all parties involved understand the process and responsibility.
4 – WELCOME ABOARD! A member of our welcoming team will welcome the patient into the program, give a username and password for our app, trigger caregiver payroll, set the caregiver schedule, and introduce the care team coordinator. You are all set for loving care to begin!
It can take anywhere from two weeks to three months, depending on how fast your insurance sends approval.
Nope! You’ll email or fax the necessary forms, and we’ll come to you for the orientation.
You can email them to: forms@conciergehomecareml.com or fax them to: 718.989.3734.
Can I work as a caregiver?
Questions For Caregivers
Your son, daughter, grandchild, relative, friend or existing home attendant — anyone except your
• Legal spouse
• Designated representative (the person who makes home care decisions for you)
• Parent (if you are under 21).
Yes, as long as she is willing and lives in Maryland.
Only if he is over 21 years of age. Parents cannot be caregivers for children under 21.
No — not if you are his legal spouse. Legal spouses cannot serve as caregivers for each
other in this program.
Yes, as long as they are willing and live in Maryland.
Yes, as long as she has willing and lives in Maryland.
Yes! You can be a caregiver if you are 18 years or older.
Yes, as long as you have valid work authorization. Not sure how to get that? Contact us at (877) 781-5842.
Yes! Patients and caregivers can reside in the same home.
Please call us at (718) 989-4037 to find out. In some cases, this is possible.
Yes, as long as the aide is willing.
I want to work with Concierge Homecare!
Yes, as long as you can put in the hours needed.
Yes! Concierge Homecare has recently opened its own Home Health Aide (HHA) agency. We accept only dedicated caregivers who take great pride in their work. Click here to learn more and apply.
Caregiver Qualifications + Process
Nope! No certifications; no prior training. You just need to be a capable person who wants to care for someone they love.
Nope! No certifications; no prior training. You just need to be a capable person who wants to care for someone they love.
Process of getting approved as a caregiver
If you are 18 or older and authorized to work in the US, you can get approved! You’ll need to get a physical exam, sign some paperwork, and show your ID. No need to travel to our office — we’ll come to the patient’s house!
Yes. Call our office at (877) 781-5842 to get the details.
